Privacy Policy

Waived is operated by Lumaneta Inc. (“Lumaneta,” “we,” “us”). This page explains what information we collect when you use Waived, how we use it, and how long we keep it.

What we collect

• Contact and dispute details you enter. Your email address, and whatever facts you give us about your situation — for example your school, landlord, citation details, or the circumstances of your appeal — so we can draft your letter.
• Payment information, handled by Stripe. When you pay, your card details go directly to Stripe, our payment processor. We never see or store your card number — we only receive confirmation that payment succeeded.
• Usage analytics via Plausible.We use Plausible to understand how people use the site. Plausible is cookieless — it doesn't track you individually across visits or devices.

How we use it

• To generate your letter. We send the facts you provide to Anthropic, our AI provider, which processes them on our behalf to draft the letter text. Anthropic acts as our data processor for this step and does not use your information to train its models.
• To deliver your letter. We send your letter and related emails through Resend, our email delivery provider.
• To store your case. Your case details are stored in Google Cloud Firestore, our database provider, so we can generate and re-deliver your letter and handle support requests.

What we don't do

• We don't sell your data, ever.
• We don't run ads, and we don't share your data with advertisers.
• We don't share your information with anyone beyond the processors named above (Stripe, Anthropic, Resend, Google Cloud), each of which only handles your data to help us provide the service to you.

How long we keep it

We keep your case data — the facts you entered and the letter we generated — for 24 months, then delete it. If you'd like your data deleted sooner, email support@waived.app and we'll delete it on request.

Emails we send

When you use Waived, we send transactional emails tied directly to your order: your receipt and your finished letter. For free letters (like the parking ticket wedge), we also send one follow-up asking how it went, so we can learn whether the letter worked. That's it — we don't send marketing or promotional email unless you separately opt in, and every email we send includes a way to reply or reach us directly.

Contact

Questions about this policy, or want your data deleted? Email support@waived.app.